Privacy Policy
Last updated March 8, 2023
This is the Privacy Policy (the “Policy”) of TrueVIP Experience Inc. (hereafter “TrueVIP,” “we,” “us,” or “our”). As a community, we take one another’s well-being very seriously, and that starts with protecting and respecting your privacy. So, we have crafted a Policy that explains what information we collect, how we collect it, how we protect it, and how it may be disclosed to third-parties.
PLEASE READ THIS POLICY CAREFULLY. BY ACCESSING, BROWSING, OR OTHERWISE USING OUR WEBSITE, OUR SOCIAL MEDIA PAGES, OR OUR MOBILE APPS (COLLECTIVELY, THE “PLATFORM”); OR BY SUBMITTING INFORMATION TO US, YOU ACKNOWLEDGE AND AGREE TO BE BOUND BY THIS PRIVACY POLICY (INCLUDING ALL PRACTICES AND PROCEDURES). IF YOU DO NOT AGREE WITH THIS POLICY, PLEASE DO NOT ACCESS OR USE OUR WEBSITE. WE MAY UPDATE THIS POLICY FROM TIME-TO-TIME, SO PLEASE CHECK BACK TO REVIEW THIS POLICY FOR ANY CHANGES TO IT.
Consent
By using the Platform, you represent that you are at least twenty-one (21) years of age. When you provide us with personal information to subscribe to our service; enter a Promotion (such as a giveaway or contest); or make a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at SayHi@TrueExperience.com.
The Information We Collect
When you visit the Platform, we collect both personally identifiable and non-personally identifiable information about you. Therefore, the term “information” herein refers to both your personally identifiable and non-personally identifiable information.
Personally identifiable information (or “PII”) refers to information that when either used independently, or with other information, can personally identify you as an individual. We do not collect any PII unless you voluntarily give it to us. Therefore, if you don’t want us to collect any PII, you can simply decide not to give it to us. The PII may collect from you include such data as your name, physical address, email address, etc.
We also collect non-personally identifiable information (“Non-PII”). Non-PII is data in a format that does not support direct association with an individual person. In other words, it doesn’t tell us anything about who you are. Non-PII is collected automatically when you visit the Platform.
How we collect Personal (PII) Information
The following situations are how we may collect PII from you:
Account Creation: When you subscribe to our services or make a purchase from our online shop, you create an account and we necessarily collect a variety of PII such as your name, address, email address, etc. that we use to complete the sale and provide support. Your account will require that you create a password for security purposes. You are responsible for maintaining the confidentiality of your password and should take the added step of logging out of your account at the end of each Platform session. You may not use another person’s account or password.
Appearance in Films: If you agree to appear in a TrueVIP film, you understand and agree that you will be required to provide us with PII such as your name, address, email address, age, etc. This collection of PII is necessary in order for us to promote the film.
Promotions (such as giveaway and contests): We conduct various Promotions on a recurring basis. You may participate in Promotions, as long as you meet each Promotion’s eligibility requirements (“Requirements”) and comply with the Official Rules (“Rules”) of that Promotion. As part of your participation, you will be required to provide us with PII such as your name, address, email address, age, etc. This collection of PII is necessary in order for us to administer the Promotions. If any part of this Privacy Policy conflicts with or is inconsistent with a statement in the Rules regarding your privacy, the terms of the Rules shall take precedence.
Mailing Lists: You may opt-in to various TrueVIP Experience mailing lists, in which case you will be asked to provide your name and email address at a minimum.
Support Requests: From time-to-time you may need support from us. When you do, we will ask that you provide us with relevant PII, such as name, email address, purchase information, Promotion questions, etc. This information will be vital in allowing us to assist you.
How We Collect Non-personal (NON-PII) Information
Much of the Non-PII we collect is through the use of third-party tracking services, as described below. The primary purpose of these services is to understand how people use our Site so we may provide better service. The following situations are how we may collect Non- PII from you:
Google Analytics: Our Site uses Google Analytics (and in the future may use other similar services), a web analytics service provided by Google, Inc. ("Google"), to better assist us in understanding how our Site is used. Google Analytics will place cookies on your computer
that will generate information that we select about your use of our Site. This includes your computer's IP address. That information will be transmitted to and stored by Google, and the information will be used for the purpose of evaluating overall consumer use of the Site, compiling reports on Site activity for our use, and providing other services relating to Site activity and usage. Google may also transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google's behalf. You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note that by doing so, you may not be able to use the full functionality of the Site. The use of cookies by Google Analytics is covered by Google's privacy policy. From time to time, we may also enter into agreements with other third-party providers for web analytic and other similar services. If we enter into such an agreement, we may share your information, including personal information, with the provider or such provider may have access to and collect your information on our behalf. Your information, including personal information, may be stored with the provider. You can find out more information about Google Analytics cookies here: https:// developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.
To opt-out of Google Analytics relating to your use of our Sites, you can download and install the Browser Plugin available via this link: https://tools.google.com/dlpage/gaoptout?hl=en.
Cookies: Cookies are bits of electronic information that a website can transfer to a visitor’s hard drive to help tailor and keep records of his or her visit. Cookies allow website operators to better customize visits to the site to the visitor’s individual preferences. Many commercial websites use cookies. We may use cookies on our Site to allow us to, among other things, measure activity, to personalize your experience, and to track your status or progress when requesting information. If you choose, you can set your browser to reject cookies or you can manually delete individual or all of the cookies on your computer by following your browser’s help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on our Site, or that we may put on our Site in the future.
Web Beacons: Certain pages on our Site contain “web beacons” (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third-parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third-party. Web beacons also may be used to track whether you have opened an HTML email. When the email is opened, a part of the code that makes up the HTML page calls a web server to load the web beacon that then generates a record showing that the email has been viewed. Web beacons may also recognize when the email was opened, how many times it was forwarded and which URLs (links within the email) were clicked.
IP Addresses: When you visit and interact with our Site, we and third-parties with whom we have contracted to provide services for us may collect Internet Protocol addresses (“IP Address”), as well as browser type, Internet service provider (“ISP”), referring/exit pages, platform type, date/time stamp, and page navigation. An IP Address is a unique identifier number that certain electronic devices used to identify and to communicate with each other on the Internet; your Internet Service Provider automatically assigns an IP Address to the computer that you are using. We gather this information to track web site visitor movement in the aggregate, and to gather broad demographic information for aggregate use. Our goal in gathering this information is to learn how our customers and the public are using our service. We may use this information to enhance our Site or for other lawful purposes.
Do Not Track: Your browser and other mechanisms may permit you to send do-not-track signals or other similar signals to express your preferences regarding online tracking. To the extent you employ such browser do-not-track signals or other similar mechanisms, we will use commercially reasonable efforts to honor such requests received by us to the extent we have the capacity and resources to identify and process your request. Due to the potential for rapid and diverse developments of technology in this area, we cannot guarantee that we can process every type of request that exists or may be developed in the future. As noted above, third-parties, such as our advertising partners, may collect data that relates to you. We cannot control third parties' responses to do-not-track signals or other such mechanisms. Third parties' use of data relating to you and responsiveness to do-not-track signals is governed by their respective privacy policies.
What We Do With Your Information
Our primary purpose in collecting information about you is to provide you with our Services, reply to your requests for information, or to process your payments if you make a purchase. In addition, we may aggregate the PII that you provide with the PII that other users provide in order to conduct research, analysis, or studies for our own purposes (i.e., not related to providing you with our Services), including improving our Services and future Contests.
We may also use the information that you provide to us to communicate with you about our current activities, future events and Contests or to notify you about any changes to our Services. If you decide that you would no longer like to receive such messages you can opt- out from receiving such emails from us. In order to opt-out you can click on an unsubscribe link provided at the bottom of every commercial e-mail that you receive from us. If you opt- out, you will continue to receive communications from us relating to any payments you make or other services you request or purchase. If you decide at a later time that you would like to receive commercial emails from us, you may be able to re-add yourself to our communication list.
How Your Information Is Shared
We may disclose all of the information (described herein) that we collect, as stated in this Policy including in accordance with the terms set forth in this section. Except as stated in this Policy and as detailed below, we do not rent, sell, or share your information with other people or companies. The following describes how we may share your information:
Sharing Your Information with Subcontractors: In our efforts to provide the best quality service and experience to you, we may share information with subcontractors that provide us with their services. These services may include, among other things, helping to provide services that you request, helping to create or maintain our databases, helping to research and analyze the people who request services information from us, and/or helping to process payment card information or send emails.
Sharing Your Information as Permitted by Law: We may share your information with others as required by, or permitted by, law. This may include sharing your PII with governmental entities, or third-parties in response to subpoenas, court orders, other legal processes, or as we believe is necessary to exercise our legal rights, to defend against legal claims that have been brought against us, or to defend against possible legal claims that we determine in our sole discretion might be brought against us.
Business Acquisition or Transition: If The TrueVIP Experience Inc. becomes involved in a merger, acquisition, or any form of sale or transfer of some or all of its assets, your information may be transferred to the acquiring entity.
Your Comments: If you post a Comment to our Platform, or to any other public domain such as others’ social media channels, the information that you choose to post, including any PII that you choose to post, may be available generally to the public.
Marketing Partners: As a general rule, we only provide limited, Non-PII (e.g., the city, or the state, in which a device is located or information about your search or posting history) usually in conjunction with a randomly assigned number or a number assigned to your account and not in conjunction with your name. However, for certain campaigns, we may provide third- party advertisers with your email address which may be used by such companies to provide you with information about other products, services or companies.
Sharing Your Information with Third-party prize providers or TrueVIP sponsors: If you appear in one of our films, or enter a Promotion, you agree that we may share your name and contact information with third-party prize providers or our sponsors (if applicable). These companies and/or organizations have their own Privacy Policies that you should review independently of this Policy.
Film Participants: By appearing in one of our films, you grant us the right to disclose your name, biographical information, pictures/portraits, video images, likenesses and/or voice to the general public.
Promotion Participants: As further explained in each Promotion’s Rules, by entering into one of our Promotions, you grant us the right to disclose your name, biographical information, pictures/portraits, video images, likenesses and/or voice to the general public.
Credit Card Processing: When you use a credit card in conjunction with a subscription or purchase on the Platform, you are actually being redirected to a third-party service provider (Stripe or Shopify) that will process the transaction. FOR YOUR PROTECTION, WE DO NOT COLLECT, ACCESS, STORE OR PROCESS ANY CREDIT CARD INFORMATION. Each transaction is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is stored only as long as is necessary to complete your purchase. After that is complete, your purchase transaction information is deleted. PCI-DSS requirements help ensure the secure handling of credit card information by our service providers. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
How We Protect Your Personal Information
We employ reasonable physical and administrative safeguards to protect your personal information. However, while we will use such efforts, we cannot and will not insure the security of your information. Accordingly, we assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or acts or omissions beyond our reasonable control.
Children’s Privacy
We do not knowingly collect, use, or disclose personally identifiable information about visitors younger than 13 years of age. If you are under the age of twenty-one (21), you are expressly prohibited from accessing/viewing the Platform. If you are the parent or guardian of a child under 13 years of age and believe that they have disclosed personally identifiable information to us, please contact us at SayHi@TrueVIPExperience.com so that we may delete your child’s information.
Links To Other Sites
When you click on links on the Platform, they may direct you away from the Platform. We are not responsible for the privacy practices of other websites or apps and encourage you to read their Privacy Policies carefully.
Changes To This Privacy Policy
We reserve the right to modify this Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Platform.
Questions and Contact
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us anytime at SayHi@TrueVIPExperience.com and we’ll come running to help!